Retail Club Store

On-Demand Knowledge @ Retail Club Stores

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What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

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Hospitality Giant Increases Performance with Custom Analytics Management Software for Franchise Owners and Operators

Snapshot

The second-largest hospitality chain in the world was using an off-the-shelf franchise management solution to provide insights to their owners/operators. They discovered a need to provide clear, actionable, and consistent data to owners, operators, and franchisees in order to increase revenue and loyalty retention. But the company, like many companies, was battling disparate data, a lack of insights, legacy systems that take time to change, and the inability to meet the high demand for data innovation in the field. 

The solution? Refining a BI platform and a custom frontend application that make insights consumable by non-sophisticated data users, while also making data actionable for sophisticated users. 

middle-aged woman with black glasses and big smile

Incredibly exciting work! The progress is really wonderful to see and these products will make a real difference for our organization looking forward.

VP of Data

Services

Research

Vision-Casting

Strategy

Prototyping

Product Development

The Challenge

Helping Employees in their Moment of Need
Tech Republic logo and quotation marks
By prioritizing your time and resources to understand your users and building empathy, you’ll build a tool people can’t wait to use — eliminating the need for an extensive approach to change management.
Doug Mitchell
,
Vice President of Delivery
,
RevUnit
woman with curly hair talking to young man with short hair, in front of shelves at a store

Working with a large, cross-functional team with multiple stakeholders and priorities, we identified what tasks and information were causing the most friction for managers and employees. Then, we pulled together data from disparate systems into a single source of truth that would inform the features of the tool.

We uncovered the most common questions employees asked:

  • Is this product in stock?
  • If so, where can the customer find it?
  • How much does it cost?
  • If it’s not in stock, what’s an appropriate substitute?
  • If a substitute isn’t available in this store, where is the next closest store I can send the customer to?

Previously, employees were using the store’s public-facing consumer mobile app to answer questions, sometimes leaving the employee unable to address the customer’s needs and as a result, leaving the customer with a less-than-desirable in-store experience.

Spotlight —

We noticed a few other critical issues, too

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The Partnership

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,
,

workers at a food processing plant, standing at a conveyor belt

Timeline: 4-5 Weeks

Key Activities:

  • First and foremost, we had to understand the existing processes in workflows in each production facility. So, we set out for several “ride along” visits, carefully watching how different facilities each handled the
  • First and foremost, we had to understand the existing processes in workflows in each production facility. So, we set out for several “ride along” visits, carefully watching how different facilities each handled the
  • First and foremost, we had to understand the existing processes in workflows in each production facility. So, we set out for several “ride along” visits, carefully watching how different facilities each handled the
01–

Heading

Tech Republic logo and quotation marks
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Purple icon with pencil and checklist items

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Spotlight —

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.