Frontline Employee Data Tools

Some of your most pivotal business decisions happen with your frontline workforce. Equip them with the insights they need.

Female store manager talking to male employee next to shelves

Getting data to your frontline is not about turning all your employees into analysts. It’s about empowering your employees who are closest to your end customer or the final operations of your business with the insights they need to take action in the moment. Too often, these employees are either given outdated reports, or left without any data-driven insights altogether. 

We can help enable frontline teams across industries with real-time data tools that give them the information and insights they need to make decisions in the moment.

Who are frontline employees?

This is the portion of your workforce that is in immediate contact with your end customers or final operations. They include employees like store associates, general managers, field employees, truck drivers, warehouse teams, maintenance workers, production line, stockroom, customer service, and more.

Guide: Empowering Your Workforce

How to drive real-time impact by getting data to your frontline

View Guide

Frontline Data Offerings

Looking for something else? Contact us to see if we can help.

Our Approach

Understand the Employee & Environment

Getting insights to the frontline starts with a deep understanding of your employees’ tasks, goals, and environment. Through interviews, observations, and stakeholder sessions, we’ll team up to understand exactly what insights your employees need, and when they need them in order to take action.

Capabilities
  • User Research
  • Field Research
  • Journey Mapping
  • Alignment Workshops
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Get to the Right Insights

Once you know what insights will drive frontline action, you’ll need to pull together the data that feeds those insights. We'll immerse ourselves in your data and systems, documenting where data exists, what form it lives in, and how it should be connected.

Capabilities
  • Data Strategy
  • Data Mapping
  • Data Modeling
  • Data Architecture
Build the Right Tool

Once we have a grasp on the use cases and the necessary data, we’ll come alongside your team to build a tool that effectively presents insights to your frontline — right when they need it. The right format is essential in encouraging more data-driven decisions, so we don’t just consider dashboards. Technology like natural language processing, chat bots, voice assistants, or even SMS updates could fit more naturally into your employee’s workflow.

Capabilities
  • Product Development
  • UX design
  • Data Visualization
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Explore Other Offerings

Guide

Gaining Adoption for your Frontline Tool

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Change management has to be conducted the right way in order for any potential frontline data tool to be successful.

Learn How -->
Article

Creating a Culture of Change and Data Fluency

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Leaders from Hyatt and Acosta answer questions about using data to empower teams to make stronger decisions and delight customers in new ways.

Hear from Experts -->
Case Study

Rethinking Restaurant Training to Better Manage Operations

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A closer look at how multiple internal teams joined forces to reimagine training while working closely with 25 locations across the country.

Explore Our Work -->

Are you looking to create change, faster, with your data?

We can help you make that happen. Let's set up a time to discuss how.

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