Practical Data Delivery in Fast Casual & QSR

older man with glasses smiling with colorful fast-food icons around himWith Blaine Hurst, Former CEO & Vice Chairman of the Board at Panera


Meet Blaine Hurst

older male with short white hair, glasses, and short facial hair; with the Panera logo overlay

Former CEO, Vice Chairman of the Board, Panera

Blaine served as president then CEO of Panera from 2016 to 2019. Through his time there, he launched the Panera 2.0 initiative, an enhanced guest experience enabled by technology and rooted in operational integrity. He also launched Panera’s Delivery initiative in 2014.

Blaine is a data- and technology-driven leader, heading up many information systems and innovation initiatives throughout his career —including his time as president of Papa John's, and as he founded Ernst & Young's Center for Information Technology Planning and Development.

Your organization's ability to change, quickly, is the single most important factor in your company's future.

The fast casual and quick-serve restaurant world has undergone massive change in the last year. This condensed timeline of change has forced leaders in the industry to look critically at the efficiency of their systems — and many (if not all) have seen gaping holes in their data systems.

Getting the right data to the right people at the right time is arguably the most important factor in adapting your business to any environment. So how do you effectively deliver data? Watch our discussion with Blaine as he shares his insights based in his extensive experience in the industry.