Shipping & Logistics Company
How a multi-billion dollar logistics company used a custom solution to solve a unique problem, consolidating six systems into one.
One of the world’s largest integrated shipping and logistics companies wanted to grow their operational service line and become more efficient. They needed a unique TMS to handle their complex shipments and different service lines as their existing systems were disparate and outdated.
The logistics client uses a variety of third party software and/or custom developed software. All of it needed to be integrated into one system that would allow the client’s operational service lines to grow and become more efficient. We needed to create a base operational system that seamlessly integrates their Quoting, Financial, CRM, and other corporate systems.
The logistics client wanted to eliminate dependencies on 3rd party and legacy technologies to reduce operational expense. This allowed them to cut spending to expensive, out-of-the box TMS offerings.
Consolidated the client's operational processes to a unified and common approach, regardless of service line (i.e. Combine 6 systems into 1). Allowing them to streamline key shared services across the service lines.
As we built out the technology alongside the client, the ability to integrate with their tools and systems through a modern API layer was needed as well.
One of the major challenges facing the logistic company in developing this solution was in the number of tools / teams that required integration to provide data to the solution. Our team quickly identified the dependencies across the various teams and worked to break down silos and barriers to give the complete picture. In the end, we brought together data across the following areas of the business:
Our flexible and agile approach to software development allowed us to work collaboratively with other functions to build a solution that met the needs of all of the various stakeholders across the business.
RevUnit came alongside their teams with our “teach and do” model to combine old, third-party systems, restructure necessary data, and design a modern UI for the long haul. Through our product design (design thinking, UX, UI, and accessibility), the logistics client’s new system now makes it easier for employees to manage loads and, ultimately, provide a more seamless experience to their customers.
Working closely with our partners at the logistic company, we carefully designed a tool to meet their business needs and process while also preparing for the various integrations needed to make the project a success.
Once we were aligned on the plan and framework, we used Agile principles to start developing the production tool for the client, making sure we were providing updates and demos along the way.
Our teams excel at creating production tools in such a way that empowers our client’s tech teams to ensure a smooth transition process once it is time for the client to take over.
A completely custom TMS system that is powering their Asset-Light LTL business. This allowed them to streamline their operations and reduce costs/maintenance of existing tools.
Our client’s LTLB business is one of the key growth drivers for the organization. Developing a custom application allowed them to optimize the processes that set them apart from their competition.
Our team was able to highlight those strategic differentiators that off-the-shelf software can’t accommodate for and then design a tool specific to those use cases.
That process allowed them to combine their internal expertise and business processes for managing an efficient LTLB business with the technology that was purpose-built to maximize their unique capabilities in that era.
One of the key challenges in the logistics company’s LTL business was the manual process associated with re-quoting and awarding freight after a disruption in the dispatch process.
We were able to build connections to their CRM and Pricing tools that allowed us to automatically take those loads that needed to be re-assigned and automate the process to do that across their carrier network. Some of the key features of that process included:
Using that combination of data, our TMS was able to automate much of that process and re-award the freight to a carrier, streamlining the process and giving the logistic company’s customer’s peace of mind.
This feature ultimately help the logistic company’s team members spend more time focusing on the customer relationships and less time managing process using outdated tools and technology.
Simplified 3 existing TMS products into a single unified platform.
Improved efficiency of managing orders through modern UX
Ability to better integrate and provide data through API layer